Terms & Conditions

1. Terms

Welcome to shatterfix.com. This website (hereafter this “Website”)  is owned and operated by ShatterFix Business Services Private Limited(hereafter “We” or “Us”), SF-11, 2nd Floor, Omaxe Celebration Mall, Sohna Road , Sector 48 Gurgaon, Haryana 122001.

By visiting the website at https://shatterfix.com and accessing the information, resources, services, products, and tools we provide, you( hereafter the “User”) understand and agree to accept and adhere to the following terms and conditions as stated in this policy, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.  (hereafter referred to as 'User Agreement'), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy for more information).

If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

2. Use License

In order to access our Services, you may be required to provide certain information about yourself (such as name, email, phone number, contact details, etc.) as part of the sign up process, or as part of your ability to avail our services. You agree that any information you provide will always be accurate, correct, and up to date.
You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your accounts.
Any attempt to copy, duplicate, reproduce, trade, create derivative works from , transfer or sell any information obtained from this Website, whether in printed, visual or electronic form, for any purpose whatsoever, without the prior written permission, at the sole discretion of ShatterFix Business Services Pvt Ltd. is strictly prohibited.
You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

We may provide various open communication tools on our website, such as social media links for Facebook, Instagram , etc, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

Infringes on any trademark, patent, trade secret, copyright, or other proprietary rights of any party;
Contains any type of unauthorized or unsolicited advertising;
Impersonates any person or entity, including any www.shatterfix.com employees or representatives.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by ShatterFix at any time.

3. Copyrights / Trademarks

All content and materials available on www.shatterfix.com, including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of ShatterFix Business Services Private Limited and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited unless specifically authorized by ShatterFix Business Services Private Limited

4. Privacy

Your privacy is very important to us, which is why we've created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click Privacy Policy

5. User Data (for devices sent to ShatterFix)

Before sending your device to ShatterFix for repair it is advisable to take proper backup of your data. Our repairs are carried out in a professional manner but we do not take responsibility for any accidental loss of your data. We advise that all sim cards, memory cards and accessories are taken off the device before sending to us for repair as we will not be liable for any loss of data or accessories. Please note that we may need to update the software of your device to carry out the repair correctly in certain cases.

By sending your mobile device to ShatterFix, you agree to release us from all claims, damages or losses with respect to the mobile device, any data stored therein or on any media used in conjunction with the mobile device (This could be in the form of personal details, SMS, photos, games, songs or other data). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is the responsibility of the customer to ensure that any sensitive data is removed from the mobile device before sending the device to ShatterFix.

6. Liability:

ShatterFix follows proper protocols and security checks to ensure safe transit of devices during the pickup & delivery process. In case of any untoward incident of loss of a device, the grievances team of the company will immediately start the investigation and will provide a resolution within 10-15 working days. If we are unable to trace the missing device, the company will provide monetary compensation to the customer based on the current market value of the device after factoring in its depreciation, physical conditon, and other parameters. The amount of compensation (if any) will be solely decided by the company capped at an upper limit of 25,000 INR.

At ShatterFix, we work on providing a quick and hassle-free service to our customers. In most cases, we deliver back the device in 3-7 days after the pickup is done; however this can be subject to delays if there is a complication or additional parts are required. The comany does not offer any refunds or compensation owing to the delays caused.

7. Limitation of Liability:

The material/information on ShatterFix's website are provided on an 'as is' basis. ShatterFix Business Services Pvt Ltd. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, or non-infringement of intellectual property or other violation of rights.

Notwithstanding anything to the contrary contained herein, ShatterFix’s liability in respect of any order placed by the User through the Website shall be limited to the value of the concerned order only.

8. Third Party Links

 ShatterFix has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ShatterFix of the site. Use of any such linked website is at the user's own risk.

9. Refunds

Under the warranty claim, we will attempt a re-repair on your device twice after the initial repair. Even if after the re-repair, the device is still faulty, we will issue a refund (except shipping and handling costs). The refund will be credited to original mode of payment within 7-10 working days. Please note that rhe amount of refund will be solely assessed at ShatterFix's discretion after the complete inspection of your device and case to case basis.

10. Complaints:

If you wish to make a complaint, please email support@shatterfix.com or call

+91 8448282445 during working hours(between 10:00am – 7:00pm).

                                                                        

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