FAQ

Frequently Asked Questions

Q. What is ShatterFix?

ShatterFix is India\'s first online multi-brand repair portal for smartphones and tablets which provides free pickup and delivery services across India. 

REPAIR

  You book online repair service for your smartphone/tablet  at www.shatterfix.com Once the order is placed, we shall arrange pickup of your device from your doorstep and email details to you. One of our executives from the logistic team comes for pickup of your device. The device is brought to our lab where it is properly repaired, tested and delivered back to your address all within 3-7 working days.
We provide repair services for brands like Apple, Motorola, OnePlus, Asus, Sony, Samsung, and many more. Repair services offered by us include broken screen repair, charging point repair, faulty camera, diagnostic service etc. 
  The easiest way is by visiting www.shatterfix.com. Select brand, model, repair type, choose payment method, and place your order. You may also call us at 8448282445 in between 11 AM - 7 PM (Monday - Saturday). Alternatively, you can also email us at orders@shatterfix.com and we will assist you in placing an order.
At ShatterFix, we work on providing a quick and hassle-free service to our customers. In most cases, we deliver back the device in 3-7 days after the pickup is done; however this can be subject to delays if there is a complication or additional parts are required. If there is a delay due to any reason, we will keep you fully informed. Please note the comany does not offer any refunds or compensation owing to the delays caused.
If you are unable to understand the reason why your device is not working properly, select the option Diagnostic Service from the list of repair services available or call us at +91 8448282445 so that we can assist you in getting your device repaired properly.


Pick up & Delivery

Most of the parts we use are sourced from Original Equipment Manufacturers. In some cases where we get OEM quality at a better price from some other supplier, we do use them. Rest assured, all the parts are quality tested to ensure highest quality repair at cheapest possible prices for our clients.  
Do not worry and go ahead to place your order. Once you place the order you can pack your device in a hard box and send it to us. Our support executive will get in touch with you and will help you with the process.  


Pricing & Payment

You can pay online by credit/debit cards/ paytm or net banking. Cash on Delivery is also available for selected pin codes.
All of our repair services are covered under 60 days warranty. If due to some reason you are not satisfied with our services, we will offer free re-repair of your device as per the warranty policy.  
If you wish to cancel your repair, you must do this before you send the device, and your order will be fully refundable. Once we have received the device and depending on the repairs that need to be carried out, we may not be able to cancel, however, if we can, an additional postage charge shall be deducted from your repair cost.  To cancel, please email us at support@shatterfix.com or call us at 8448282445 during our working hours.
Yes, all the prices of repair services listed on the website are inclusive of taxes. There is no additional cost.